Feedback and Complaints

If you're pleased with what we've done, or if you're not, your feedback helps us make things easier, smarter and better.

If you’re ever unhappy with us, we’ll work with you to put it right. If you remain unhappy, it’s easy to make a complaint.

We're committed to a fair and efficient complaints process which complies with the Housing Ombudsman's Complaints Handling Code.

In March 2024, we changed from a three-stage to a two-stage complaints handling process. This makes it quicker for you to get a response and to ask for the Housing Ombudsman to review your case.

Click on the boxes below to learn more, give feedback or make a complaint. You can also call us on 0300 123 1222 or email: complaints@muir.org.uk

            

 

The ‘Four Million Homes’ programme provides guidance and training on your rights as a resident, and how to stand up for them.

You can learn more about them and the support you can receive here: www.muir.org.uk/our-latest-news/get-more-involved-in-the-way-your-muir-home-is-managed-1737