GIVING MUIR CUSTOMERS A FEEL-GOOD FACTOR MEANS WE ENJOY ONE TOO
IMPROVING customer satisfaction is something we are always striving to do at Muir.
It ranks among our six main strategies because knowing our customers have the feel-good factor means we enjoy a feel-good factor too.
Despite having a plenty of positive feedback in 2017-18, we are still looking to enhance things further, meaning residents get value from our services and remain happy in their homes.
“Providing a great customer experience and providing excellent services that are value to money is key improving customer satisfaction,” Jackie Perry, Muir’s Assistant Director of Communities and Customer Service (right) said.
“We launched the National Residents Group in 2018 to put residents right at the heart of providing assurance to the Muir Board about the services we provide.
“It’s been a strong year but we recognise there is more to do and we are excited to work alongside residents to achieve this.”
For more details about the feedback we received in 2017-18, please see Muir’s Annual Report, available here: www.muir.org.uk/publications
